ML/AI Engineer

Role Overview

• Design, build, and deploy AI-powered product features across Canals’ core workflows.
• Develop and maintain LLM-powered systems, including agents, retrieval pipelines (RAG), and workflow automation.
• Build machine learning models for operational use cases such as classification, forecasting, anomaly detection, and recommendation systems.
• Own the full lifecycle of ML systems: data pipelines, experimentation, training, evaluation, deployment, and production monitoring.
• Work closely with product, operations, and customer teams to identify high-impact AI opportunities.
• Improve the scalability, reliability, and performance of AI infrastructure and inference systems.
• Establish best practices for prompt engineering, model evaluation, observability, and cost optimization.
• Collaborate with backend engineers to integrate AI systems deeply into product workflows.
• Help shape Canals’ long-term AI strategy as we expand automation across the platform.

Requirements

• 4+ years of software engineering experience, with significant exposure to machine learning or applied AI.
• Strong backend engineering fundamentals and experience building scalable production systems.
• Hands-on experience shipping ML or LLM-powered products into production.
• Experience with Python and modern ML frameworks such as PyTorch, TensorFlow, or Scikit-learn.
• Experience working with LLM APIs and tooling (OpenAI, Anthropic, LangChain, LlamaIndex, or similar).
• Familiarity with vector databases, retrieval systems, and AI orchestration frameworks.
• Experience designing evaluation frameworks for AI quality, reliability, and performance.
• Strong understanding of API design, distributed systems, and cloud infrastructure.
• Ability to operate independently, move quickly, and take ownership in a product-driven environment.
• Strong product intuition and the ability to translate ambiguous business problems into technical solutions.

Tech Stack

• Cloud
• Distributed Systems
• Python
• PyTorch
• Scikit-Learn
• Tensorflow

Benefits

• We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.
• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities