Serve as the primary first line control leader for Commercial Lending Operations, including creating and maintaining procedures to ensure consistent execution of credit policies and applicable regulatory requirements
Oversee control activities across commercial lending with a focus on reducing credit and operational losses through adherence to underwriting standards, collateral/valuation documentation, and data accuracy
Design, implement, and maintain first line controls, key control indicators, and monitoring routines focused on credit quality drivers (exceptions, overrides, documentation defects, covenant compliance, etc.)
Partner with second line functions (Enterprise Risk Management, BSA, and Compliance) and internal/external audit to support control testing, regulatory exams, and remediation tracking for commercial lending processes
Execute first line risk management responsibilities in accordance with the Bank’s Risk Management Framework, including performance of risk assessments, business continuity planning, and third‑party risk reviews; adherence to risk appetite; timely identification and escalation of issues; and clear reporting to governance forums
Lead issue identification, root cause analysis, remediation planning, and validation of corrective actions for credit policy exceptions, documentation gaps, booking errors, and process breakdowns
Provide guidance to lending, underwriting, and operations teams on control execution, documentation standards, and regulatory expectations
Support change initiatives (new products, process enhancements, system implementations, growth) by performing control impact reviews and confirming credit requirements (data, documentation, approvals, and monitoring) are built into the design
Prepare and deliver clear, timely reporting and metrics on control performance, exceptions, remediation status, and credit process health to senior management and governance committees
Promote a strong control culture by reinforcing ownership, accountability, and consistent execution of credit processes across Commercial Lending Operations
Perform other duties as assigned
Requirements
Bachelor’s Degree required; in Business, Finance, Risk Management, or a related field preferred; Master of Business Administration preferred
Minimum of 8 years of experience in commercial lending, banking operations, risk management, or compliance within a regulated financial institution required
Strong knowledge of specialized, middle-market, commercial lending products, processes, and applicable banking regulations
Demonstrated applied thinking skills to adapt regulatory requirements to unique lending verticals
Experience designing and implementing first line risk controls and monitoring programs
Ability to effectively partner with business leaders while maintaining independent risk judgment
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem‑solving and time management skills
Self‑motivated, self‑directed, and results‑oriented
Adaptable and able to multitask in a fast‑paced environment
Ability to work independently and collaboratively across teams with a solution‑oriented mindset
Benefits
Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid (4 days per week in-office) work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
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