About this role
Role Overview
- Work independently to efficiently and effectively complete maintenance, project, and IMAC calls within deadlines
- Provide backup coverage for neighboring service areas when needed
- Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs
- Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival
- Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details
- Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs
- Provide timely technical support to clients with minimal disruption to their daily operations
- Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits
- Stay familiar with documentation, and tools necessary for on-site and remote repairs
- Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications
- Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
- Operate a company vehicle for transportation to and from work assignments
- Deliver excellent customer service, fostering trust and confidence in your technical expertise
- Participate in additional projects and related work as needed
- Carry and respond to a company-issued cellphone for on-call support as required
Requirements
- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in assigned territory