Ability Analyst

Role Overview

• Quickly investigates claims to determine if the insured person qualifies for Leave benefits
• Supports the mission of helping customers rebuild their lives after an unexpected event or illness
• Works within a fast-paced environment that interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim
• Utilizes critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
• Utilizes business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment

Requirements

• 2+ years of experience providing quality customer service is required
• 2+ years of claim experience is a plus
• HS Diploma/GED required; Associate or Bachelor’s Degree is a plus
• Medical terminology experience is a plus
• Highly-organized problem solver
• Professional verbal and written communication skills
• Ability to excel in an ever changing high-volume environment
• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
• Ability to thrive in a structured team environment
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

Benefits

• Exceptional customer service
• Meeting internal and external customer expectations
• Positive team environment