Key skills
Problem Solving
About this role
Role Overview
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Requirements
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years’ experience in area of responsibility
- Working knowledge of data and voice network concepts
- Languages: English and local languages of the countries it supports.
Benefits
- unlimited paid time off
- a 401(k) match
- comprehensive healthcare
- HSA matching
- ongoing learning opportunities