Managing a specific block of clients and driving growth within the customer base
Developing and maintaining long-term relationships by providing excellent customer service
Negotiating/renewing existing client contracts
Responsible for program governance and issuance of reports to clients
Managing the renewal process with internal teams
Act as a liaison with internal departments to resolve client issues

University degree in Business or a related field, or equivalent work experience required
3-5 years of experience in a sales or account management support role
Previous experience with HR, Wellness programs, and/or EAP considered an asset
Ability to respond in a timely and strategic manner to the day-to-day requirements of clients
Ability to meet and exceed revenue targets
Exceptional communication and interpersonal skills
Strong problem-solving skills including the ability to collaborate with internal teams

Customer Success Associate

Key skills