Client Engagement Center AI Solutions Analyst

Role Overview

• The Client Engagement AI Solutions Analyst improves customer and agent experiences by transforming engagement data into actionable insights and continuously optimizing AI-powered interactions.
• This role is responsible for measuring what matters—experience, effort, and outcomes.
• They tune AI models and conversation flows while ensuring compliance, safety, and brand voice consistency across all conversational channels.

Requirements

• You have a Bachelor's degree in Business Administration, Data Analytics, Information Systems, Customer Experience Management, or a related field (Required).
• You have 2 or more years of experience in contact center operations, customer experience, business analytics, and AI/automation environments (Required).
• You understand that an equivalent combination of education and experience can be considered in lieu of a degree.

Benefits

• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement