About this role

Accurately and efficiently process teller transactions via video through the Interactive Teller Machine (ITM)
Receive deposits, loan payments, disburses withdrawals, processes account transfers
Verify transactions and resolves discrepancies in a timely manner
Present and explain HNB services and products to customers
Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results
Perform file maintenance needs such as address changes, unlocking HNB OLB, etc.
Take complete ownership of every interaction whether it requires a call back or extended research
Complete compliance, training, and all other training offered to ITM Specialists
Seek ways to streamline work processes and continuously improve the ITM experience
Represent HNB in a positive and professional manner
Maintain customer and other sensitive information with confidentiality
Perform other duties as assigned

High School Diploma, GED, or equivalent education
Strong customer service background
Excels in a fast-paced work environment while maintaining accuracy
Exceptional time management skills
Comfortable on camera, maintaining a friendly and professional appearance
Professional and courteous verbal and written communication skills
Ability to remain calm when difficult situations arise
Ability to communicate, verbally, through video
Experience communicating via virtual technology (Skype, FaceTime, Video Conf.)
Willingness to take initiative to achieve team goals and model a good work ethic for others
Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers
Able to use good judgment and discretion when handling confidential account information
Ability to effectively handle fluctuating work demands

Live Virtual Teller/ITM Specialist, Bilingual Spanish

Key skills