Customer Operations Representative – Part-Time

Role Overview

• Dedicated to meeting the requirements and expectations of customers
• Establish and maintain effective customer relationships with exceptional customer service
• Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP)
• Ensure order life cycle is followed through to completion
• Build solid working relationships with all cross-function business units

Requirements

• High School Diploma/GED
• 1+ years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Professional and pleasant telephone skills
• Effective communication skills, both written and verbal
• Advanced order management skills
• Advanced understanding and knowledge of web order entry processes
• Advanced knowledge and understanding of promotions, discount structures and pricing
• Solid knowledge of Sarbanes-Oxley (SOX) compliance
• Salesforce: Proficient knowledge of Salesforce from all aspects

Benefits

• Most part-time employees are eligible for prorated PTO
• Holiday pay
• Employee development programs
• Prorated education assistance
• 401(k)