Lead Litigation Adjuster

Role Overview

• Investigate origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Check for prior claims and recognizes environmental exposures
• Participate in High Damage Reviews (HDR) to address coverage issues and exposure
• Handle claims on a good faith basis
• Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements
• Conduct on-site inspections when needed, evaluate damages and handle claim negotiations with insureds, claimants, attorneys, public adjusters
• Respond to customer inquiries, make appropriate decisions, and close file as needed
• Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses
• Interpret claim history coverages
• Make independent decisions but recognize when assistance is needed
• Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas
• Serve as a mentor and subject matter expert for less experienced adjusters
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience

Requirements

• Coverage experience preferred
• Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories
• Demonstrated experience providing customer-driven solutions, support or service
• Demonstrated ability to efficiently and effectively handle complex claims
• Extensive knowledge of policies and endorsements coverages
• Successfully applied knowledge of each phase of the claim handling process
• Obtain state specific property casualty claims licensing as required

Benefits

• comprehensive medical, dental, vision and wellbeing benefits
• competitive 401(k) contribution
• pension plan
• annual incentive
• 9 paid holidays
• paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave