Key skills
LeadershipCommunicationAccount Management
About this role
Role Overview
- Serve as a primary relationship manager for a portfolio of oncology research sites
- Support site engagement, alignment, and performance with a focus on clinical trial enrollment growth
- Execute strategic account plans and bring forward site-level insights
- Partner with site leaders to address challenges and support operational success
- Collaborate across teams to implement enterprise initiatives
- Manages a portfolio of approximately 2 –4 oncology research sites, depending on complexity
- Maintain an understanding of each site’s structure, goals, and opportunities
- Support alignment of enterprise initiatives with site needs
- Support accountability for clinical trial enrollment performance
- Monitor enrollment trends and identify improvement opportunities
- Assist in development and tracking of site-level action plans
- Promote best practices that support accrual
- Partner with sites to review, track, and report key performance indicators (KPIs) and support performance improvement efforts
- Support implementation of enterprise priorities at the site level
- Assist sites through change initiatives and workflow transitions
- Escalate trends, risks, and opportunities to leadership
- Identify and support resolution of operational challenges at the site level
- Escalate complex or high-impact issues appropriately
- Identify opportunities to improve processes and engagement
Requirements
- A bachelor’s degree, master’s degree preferred
- Experience supporting oncology research sites and clinical trial enrollment
- Experience in site engagement, account management, or clinical operations
- Knowledge of clinical research operations and site-level execution
- Understanding of oncology clinical trials and enrollment drivers
- Familiarity with performance metrics and site engagement strategies
- Relationship management and stakeholder engagement
- Data interpretation and performance monitoring
- Communication and facilitation across cross-functional teams
- Problem-solving and issue resolution
- Ability to operate effectively in a matrixed environment
- Ability to manage multiple site relationships simultaneously
- Ability to influence without direct authority
- Ability to translate strategic priorities into site-level execution
Benefits
- Comprehensive benefits to support physical, mental, and financial well-being
- Competitive compensation package