End-User Support Technician
Brentwood, Tennessee, United States of America
Full Time
1 hour ago
No Visa Sponsorship
Key skills
ITSM
About this role
Role Overview
- Provides technical support for hardware, software, and systems to ensure a reliable end user experience
- Resolves more complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting
- Assists in IT service management activities, ensuring timely resolution of incidents and requests
- Develops and updates technical documentation, user guides, and knowledge base articles
- Provides user training on IT systems, best practices, and self-service resources
- Provides timely technical support to ensure end-user productivity
- Installs, configures, and maintains desktops, peripherals, and software
- Troubleshoots non-routine issues and restores functionality either remotely or on-site
- Resolves issues referred by help desk support
- Assists in the development of training materials
- Performs internal audits of documentation and communications
- Helps maintain accuracy and accessibility of end-user content in CMS/SharePoint
- Addresses moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies
- Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
Requirements
- High school diploma required; Bachelor’s preferred
- Typically requires 2+ years of related work experience
Tech Stack
- ITSM
Benefits
- a variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts