Oracle Service Cloud Consultant

Role Overview

• Lead Oracle Service Cloud functional design and configuration.
• Gather and analyze customer service and contact center.
• Configure case management, workflows, business rules, and knowledge management.
• Conduct workshops, fit-gap assessments, and solution demonstrations.
• Develop functional specifications and business process documentation.
• Support Service Cloud integrations with OFS and enterprise applications.
• Lead functional testing and user acceptance activities.
• Facilitate training and change management sessions.
• Collaborate closely with business and technical teams.
• Ensure alignment with customer service transformation goals.

Requirements

• 8–12+ years experience
• Oracle B2C Service (Service Cloud) Implementation Professional certification (Preferred)

Tech Stack

• Cloud
• Oracle