Primary point of contact for receiving and processing customer domestic/export purchase orders by email, and performs order entry activities following defined procedures and guidelines.
Responsible for inquiry & order handling process from beginning to end, including delivery instruction and logistics control.
Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date.
Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction.
Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met.
Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.

Bachelor’s degree, with major in international trade, logistics etc.
Over 3 years relevant working experience.
Well understand the trading business model and sufficient international trade knowledge is highly preferred.
Strong interpersonal and communication skills to link different departments and deliver the result.
Proactive and be able to work under pressure.
Well organized and good documentation skills.
Good English skills including speaking and writing.
Good computer application skill, SAP experience is preferred.

Customer Service Representative

Key skills