Senior Customer Operations Engineer

Role Overview

• Lead customer implementation engagements from technical onboarding through successful production deployment on Game Warden.
• Implement and maintain secure cloud-native deployment patterns within highly regulated environments, including container hardening and CVE remediation required for DoD accreditation.
• Lead application onboarding, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption.
• Navigate ATO processes, government change control procedures, and classification-level constraints to deliver compliant implementations within customer-specific operational boundaries.
• Partner directly with customer application teams to design and execute secure deployment strategies aligned with platform best practices and government compliance requirements (FedRAMP High, DoD IL4/IL5/IL6).
• Partner with Platform Engineering, Product, Customer Support, and Mission Success to ensure successful onboarding, production readiness, and operational handoff.
• Identify recurring implementation challenges and improve customer onboarding through documentation, automation, standardized deployment processes, and implementation best practices.
• Contribute to technical documentation, reusable implementation guides, runbooks, and knowledge sharing that improve both customer onboarding and internal engineering effectiveness.
• Mentor Customer Operations Engineers through implementation planning, deployment execution, and technical coaching while fostering a culture of operational excellence and continuous improvement.

Requirements

• 5–7+ years of experience in DevSecOps, Platform Engineering, Site Reliability Engineering (SRE), Cloud Infrastructure, or a related technical discipline, with experience leading customer implementation or deployment engagements.
• Deep experience deploying and operating cloud-native applications on Kubernetes, with practical expertise in containerization, Helm, container hardening, and modern application architectures.
• Hands-on experience with one or more major cloud providers (AWS GovCloud, Azure Government, or GCP) and experience implementing secure cloud-native solutions within enterprise or government environments.
• Experience designing and implementing Infrastructure-as-Code, deployment automation, and repeatable engineering workflows using tools such as Terraform, Pulumi, or similar technologies.
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve issues across infrastructure, networking, Kubernetes, cloud services, and application layers during customer implementations.
• Familiarity with secure software delivery practices and experience working within highly regulated or compliance-driven environments (e.g., FedRAMP High, NIST 800-53, DISA Cloud Computing SRG, DoD IL4/IL5/IL6).
• Excellent written and verbal communication skills with the ability to lead technical implementation engagements and build trusted partnerships with customer engineering teams and internal stakeholders.
• A passion for mentoring engineers, improving implementation processes, and creating documentation, automation, and reusable deployment patterns that accelerate customer success.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform
• Kubernetes
• Terraform

Benefits

• Competitive Salary
• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Additional benefit perks (One Medical membership, mental health resources and family planning assistance)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work virtually, near one of our hub locations
• Referral Bonus