Provide technical support for a large nationwide network which includes monitoring, analyzing, and troubleshooting network problems within Network Operations Control Center (NOCC) utilizing network management and monitoring tools
Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network and perform root cause analysis to determine a plan of action for restoring customer services
Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM
Assist Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems, and assist onsite field technicians remotely to resolve local issues
This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs
Workday schedule flexibility is required
Periodically support short-term emergency evacuation to local or remote backup facilities
Ability to obtain a FAA Public Trust Clearance

Bachelor’s Degree and a minimum of 2 years of prior related experience
Graduate Degree or equivalent with 0 to 2 years of prior related experience
In lieu of a degree, minimum of 6 years of prior related experience
Experience in networking experience with layer 1, 2, and 3
Experience with networking technologies (SONET and/or Time Division Multiplexing (TDM))
Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, HSRP, ATM, and Frame Relay
Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow
Experience in UNIX and Remote Access solutions
Experience with call center phone systems and working with geographically dispersed teams
Certifications such as Cisco Certified Network Associate (CCNA)

Senior Associate, Network Control

Key skills