Operations Supervisor

Role Overview

• Coordinate and supervise the day to day operations of the onboarding team
• Train and develop new clients (sellers/lenders)
• Ensure agreements and orders are in compliance to revenue & company policy
• Supervise team productivity to ensure SLA commitment
• Responsible for monthly audits; ensure all service request within Cherwell ticketing system are processed accurately and timely
• Resolve and track issues/inquiries from Sales
• Maintain security and integrity controls of all confidential client data
• Assist with the creation of a comprehensive training program for staff

Requirements

• A Bachelors Degree in Business, Business Administration, Information Management, or the equivalent of experience
• A minimum of 3 years experience working in an Operations environment, driving improvements that have resulted in measurable business impact
• A minimum of 2+ years experience in a supervisor or lead capacity.
• Strong computer skills
• Experience using CRM tools such as: SalesForce, DocUsign, Cherwell ticketing systems and Clickup project management.

Benefits

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.