Key skills
Communication
About this role
Role Overview
- Telephone support for customers
- Support via live chat and email
- Providing information about products and services
- Analyzing and clarifying customer needs
- Advising customers on existing services
- Assessing, triaging and escalating support requests
- Ensuring service delivery characterized by professionalism, empathy and a focus on customer satisfaction
- Managing support requests across different contact channels
Requirements
- Strong motivation for customer relations
- Good verbal and written communication skills
- Interest in and aptitude for customer support
- Strong customer focus and problem-solving orientation
- Strong organizational skills and information management
- Previous experience in customer service
- Knowledge of payment methods and billing
- Knowledge of domain name registration and management
- Knowledge of shared hosting
- Proficient in Microsoft Word, Excel and Outlook
- Good command of English
Benefits
- Structured initial training
- Ongoing training
- Health insurance
- Day off on your birthday
- Social events and team-building activities
- Positive and collaborative work environment
- Stable and consistent opportunities