You will be given responsibility for acting as the primary operational contact for key customers, ensuring contract fulfillment, translating business needs into actionable goals, and driving high-quality service delivery across the organization
Together with your team, you take care of managing and developing Dustin’s most valued and complex customer relationships.
You'll work closely not only with your immediate team members but also with departments such as Inside Sales, Customer Service and Procurement.
Onboard new customer contracts and ensure a smooth handover to support teams while aligning services with agreed SLAs
Actively manage and follow up on contracts, pricing, product catalogs, and service performance to meet customer and business expectations
Analyze customer data, product portfolios, and service levels to identify improvements and drive proactive actions that enhance customer satisfaction

You have a bachelor's degree level of working and thinking
Experience with customer-facing roles, project work, and managing complex stakeholder environments, preferably within IT or similar industries
Technical skills including working with data analysis, reporting tools such as Excel or Power BI, and systems like AX or similar

25 days and free on red days and holidays.
We provide "Behandlingsgaranti pluss” in Gjensidige
Dustin covers computer glasses for NOK 4,500 if this is needed.
Dustin works to promote a healthy lifestyle and offers all employees an exercise grant of 2000 NOK per calendar year from the start of employment for fitness center.
A one-time home office allowance of 3500 NOK to buy home office equipment, provided for roles where applicable.
The position is accompanied by free pension insurance according to Dustin Corporate's standard with Gjensidige. Contribution-based occupational pension of 5% and extra savings of 2% from own salary.

Onboarding Service Delivery Manager

Key skills