Resolving top warranty items: Drive continuous improvement on top warranty items through robust practical problem solving.
Collaborate with all areas of the business to close out concerns and problems outside of formal reviews.
Go over and above the customer expectation.
Champion class leading robust practical problem solving.
Be responsible for the coordination of critical issues within the field action process
Collaborate with key stakeholders to ensure all information is identified and populated within each project document
Lead each issue to the technical review group timeline, driving mitigation and campaign launch plans for field action
Maintain the field action process, adhering to industry standard
Optimise the current system and processes to continuously improve best practices
Prepare the critical concern documentation for clear and concise senior leadership review for both technical and cost proposals
Be the single point of contact for market communications, both in launching campaigns as well as meeting regional authority expectations
Support new product strategy
Generate and execute a warranty system strategy for future models & customers
Maintain, monitor and drive core KPI deliverables
Drive total cost of quality in warranty
Maintain warranty data by utilising powerBI visuals to generate communication of campaign and warranty status to senior leadership.

Degree Qualifications in relevant field
Experience in lean operations favourable
Excellent problem-solving ability
Microsoft Office
Previous understanding of manufacturing operations and lean operations favourable but not essential
Experience with warranty/ERP systems favourable

We provide access to a Company Car scheme (ECOS) to make your commutes smoother!
25 Vacation Days + Bank Holidays: Recharge, explore, or binge-watch your favorite series with plenty of time to relax and enjoy life outside of work.
Performance Bonus: Get rewarded for your hard work with an exciting, non-contractual bonus scheme—because great effort deserves great perks.
Future-Proof Pension: Plan for your tomorrow while thriving today with a solid pension scheme to keep your future bright.
Private Healthcare: Stay healthy and stress-free with premium healthcare coverage tailored to keep you at your best.

Lead Engineer – Field Quality

Key skills