Maintain, debug, and enhance business-critical customer support applications
Support the platform's strategic absorption of newly inherited systems
Diagnose and resolve complex production incidents
Drive the incremental modernization of legacy applications
Author comprehensive runbooks, technical documentation, and triage guides
Collaborate cross-functionally with Engineering, Product, Help Desk, IT/Networking, and Customer Success partners
Integrate agentic development tools (Claude Code) into your workflow

Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, or a related technical field (or equivalent professional work experience in enterprise application support)
3+ years of professional experience in C#/.NET engineering
Deep experience performing data-driven debugging, troubleshooting production incidents, and working directly with complex database architectures
Proven experience writing technical documentation, developer runbooks, or cross-system architecture maps
Experience collaborating directly with non-engineering stakeholders, internal business units, or Help Desk operations

Advanced .NET Software Engineer – Systems Modernization

Key skills