You act as the central point of contact for (international or national) clients, advising and further developing client organizations — your goal is to ensure that clients achieve their objectives and remain successful in the long term.
You support decision-makers at existing and new clients (program leads, department heads, executive management) to ensure our solution delivers maximum impact.
You identify opportunities and potential performance-related challenges early and develop tailored measures — through regular performance and project steering meetings you help our clients reach their goals efficiently.
You deliver targeted training and support clients during implementation to ensure they fully leverage the potential of our solution.
You create audience-focused and topic-specific dashboards and analyses for the company’s performance management.
You present new product features and plan their rollout together with the client — always aiming to increase the value our solution delivers to the customer.
You identify opportunities to deepen the customer relationship and to optimize licensing.

You have at least 3 years of professional experience as an Account Manager, management consultant, or in a similar advisory role, ideally in the B2B SaaS sector.
You are experienced in working with industrial clients and bring strong expertise in optimizing cost and process structures.
You think strategically, analyze customer needs, and develop tailored solutions.
You communicate confidently at management level and know how to proactively engage and retain customers.
You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools.
You are willing to travel as needed.
You have good German and English skills, both written and spoken.

Senior Customer Success Manager

Key skills