Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
Foster a culture of accountability, continuous improvement and client-first thinking.
Define & refine service standards, processes, and playbooks, ensuring team adherence.
Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.

3+ years of experience in prime brokerage or similar capital markets exposure.
Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day.
Excellent communication and relationship management skills.
Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution.
High attention to detail and a strong control & risk mindset.

A competitive salary that reflects what you bring
Fully remote
enjoy the freedom to work from anywhere
Corporate Macbook
Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
Innovative & inspiring culture, autonomous and informal work environment
Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
Ongoing education & training programs
Opportunity to network and connect at Corporate Events
Team off-sites and paid business trips when needed
Global career opportunities

Client Services Manager

Key skills