Principal Specialist, Citizen & Customer Engagement

Role Overview

• Design, advise and deliver high-quality engagement and consultation programmes across a diverse portfolio of work
• Provide trusted strategic advice to senior leaders, elected members and project teams on engagement design and delivery
• Lead the Auckland Conversations Programme and other high profile engagement initiatives
• Lead and support major regional consultations, such as Long-Term Plan in line with Auckland Council's Significance and Engagement Policy
• Champion best practice engagement and promote Auckland Council's unique governance model
• Build strong partnerships with communities, and internal and external stakeholders
• Lead continuous improvement initiatives that strengthen engagement capability and delivery across Council

Requirements

• Extensive experience in stakeholder or community engagement
• Experience delivering complex engagement or consultation programmes
• Strong political awareness and an understanding of local or central government
• Outstanding communication, facilitation and relationship management skills
• The confidence to influence senior stakeholders and provide strategic advice.

Benefits

• Based in Albert Street, and part of the wider Engagement Unit, our anchor days in the office are Tuesdays and Wednesdays and you have the opportunity to work from home if you wish on the other days.
• We are proud to be recognised for our commitment to diversity, equity and inclusion.
• We are accredited by GenderTick, a signatory of the Pride Pledge.
• These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.