Support workforce governance, including request intake, input validation, and coordination through completion
Capture and distribute decisions and action items from leadership and governance meetings; clarify ownership, due dates, and follow-up through commitment tracking
Drive process improvement and automation opportunities, including AI-enabled approaches, across recurring operational workflows
Coordinate end-to-end planning cadence activities, including kick-offs, submission tracking, review packs, and post-cycle debriefs
Build and maintain leadership materials across priorities, initiatives, OKRs, and operational updates
Draft executive-ready communications, leadership briefings, and stakeholder updates
Improve workflows to increase clarity, speed, and data quality
Support team capability-building through AI-assisted workflows, templates, and self-service reporting

10+ years of experience in business operations, strategy, or governance within a large, matrixed technology or enterprise organisation
Strong writing skills, with the ability to produce concise, executive-ready narratives, tables, and visuals
Proficiency in Microsoft 365 and Power BI; PowerApps or workflow automation experience is a plus
Strong data literacy and sound judgement
Strong organisation and the ability to manage multiple workstreams across teams and timelines
Preferred Experience in Business Operations, Strategy & Operations, or Chief of Staff roles
Experience preparing governance materials for senior technology leaders

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Career Development and Growth: By fostering a culture of continuous learning and skill development
Industry Competitive Benefits: Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives

Lead Business Operations Analyst

Key skills