About this role
Role Overview
- Directs and coordinates the activities of the adjusters related to the processing of claims to achieve objectives in terms of commitment, management of excess costs, efficiency and customer service.
- Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
- Manage the activities of his/her team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
- Participate in the improvement of operational processes.
- Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards.
- Promote the brand image and business principles to partners.
Requirements
- University degree or any combination of training and experience deemed relevant for the role
- Working towards or completion of CIP designation is an asset
- At least 3 years experience in claims handling
- Excellent computer skills and knowledge
- Strong sense of personal responsibility
- Cares about people
- Create an open and honest environment
- Act with integrity
- Customer inspired
- Strive for excellence
- Bilingual (French and English) is considered an asset.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Pension offerings that provide flexibility and long-term security