Develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework.
Ensure compliance to the standard and controls across the organization.
Enhance the resilience, crisis and incident management framework to uplift recovery and response capabilities.
Provide oversight to business and technology recovery capability improvements.
Communicate the firm’s resilience position through clear scorecards and dashboards.
Assurance that services and products are built resiliently through the change management process.
Mitigation of the impact of unexpected incidents by identifying, responding to and enabling resolution.
Documentation and analysis of past prioritised incident details to support preventative measures and process improvements.

Understanding of operational resilience, recovery planning, business continuity, and regulatory requirements for critical services.
Knowledge of UK Operational Resilience regulations.
Advanced skills in Microsoft Word, Excel, and PowerPoint, with the ability to analyse data, create impactful presentations, and produce high-quality reports and documentation.
Strong stakeholder management skills, with the ability to influence and collaborate across business and technology teams.
Experience managing resilience risks, controls, and governance requirements within a regulated environment.
Experience supporting resilience governance, assurance, and compliance activities.
Understanding of third-party, supplier, and technology resilience principles.
Ability to produce management reporting, analyse data, and provide insights to support decision-making.
Previous project management experience.
Experience using Jira and ServiceNow.
Experience working in Agile environments.

Operational Resilience Manager

Key skills