Manager, Virtual Card Supplier Enablement

Role Overview

• Coach, develop, and motivate the team day-to-day.
• Provide real-time, hands-on coaching, feedback, and regular 1:1s to 7–10 virtual card supplier enablement specialists — building skills in outreach, objection handling, and enablement — and create an energized, accountable culture that sustains high performance and addresses issues promptly and fairly.
• Drive consistency and quality. Ensure specialists follow standard operating procedures and quality standards consistently — from outreach approach to accurately documenting payment instructions and delivery methods — so suppliers are enabled to accept virtual card payments correctly the first time.
• Own daily execution against targets, driven by data. Manage outbound activity, pipeline, and workload distribution in a high-volume environment, monitoring KPIs and dashboards daily — call and email volume, contact and conversion rates, enablement velocity, and revenue contribution — to meet or exceed enablement, conversion, and revenue targets, close performance gaps, and continuously improve.
• Be AI-forward. Champion the adoption of AI and automation tools within the team; identify repetitive or manual tasks that can be streamlined — such as outreach, data entry, and follow-up — and coach specialists on using these tools to work faster and more accurately.
• Uphold high customer experience standards. Hold the team to an excellent bar for every supplier interaction, ensuring professional, persuasive, and accurate communication that reflects well on Tipalti and our customers, and resolve day-to-day escalations quickly and thoroughly.
• Collaborate across teams and report on performance. Partner with adjacent Card Team, Payment Delivery, and Customer Support partners to keep work flowing and resolve recurring issues, and provide leadership with regular, accurate updates on team metrics, enablement results, and emerging risks.

Requirements

• 3+ years of front-line / direct people management experience in a high-volume operations or sales role (e.g., outbound sales, telesales, or collections), with a track record of developing teams — including early-career staff — and driving measurable results against quotas, KPIs, and conversion targets.
• Proven ability to drive performance against KPIs and SLAs in a fast-paced, high-volume operation.
• A hands-on, coaching-first leadership style with a track record of motivating and engaging teams.
• Strong data and metrics orientation, comfortable using dashboards and reporting tools to manage the team and identify opportunities to improve.
• Genuine interest in adopting AI and automation tools to improve team efficiency and effectiveness, with a high bar for customer experience and ownership over quality and outcomes.
• High bar for customer experience and a strong sense of ownership over quality and outcomes.
• Bachelor’s degree in Business, Finance, Operations Management, or a related field, or equivalent practical experience.
• Experience in payments, fintech, or B2B sales (virtual card, ePayables, commercial card, merchant processing, or eProcurement) is strongly preferred.

Benefits

• Contact us to get more details about the benefits we offer.