Customer Assistance Specialist

Role Overview

• Provide high quality customer service to client customers including consumers, HCPs, and client personnel.
• Document interactions according to PPD and client guidelines.
• Identifies adverse events (AEs) and product complaints (PCs).
• Process medical information request (e.g., fulfillment) via e-mail; fax and regular mail.
• Perform line checks and system verifications, and generate reports.

Requirements

• Previous technical support experience required
• High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience
• In some cases, a second language may be required

Benefits

• Health and wellbeing support
• Opportunities for professional development