Manage the day-to-day operational performance of the Cochrane Library.
Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution.
Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
Serve as the primary escalation point for complex operational issues affecting content availability and delivery.
Lead incident triage, coordination, communication, and resolution across cross-functional teams.
Manage major incidents, ensuring timely stakeholder communication and successful restoration of services.
Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics.

Experience managing operational delivery, service management, or content platform operations in a digital publishing, healthcare, technology, or information services environment.
Demonstrated experience managing incidents, escalations, and cross-functional operational processes.
Strong stakeholder management skills with the ability to influence and collaborate across multiple teams.
Experience creating performance reporting, dashboards, and KPI tracking.
Excellent organizational, communication, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment.

Associate Project Manager

Key skills