You record incident reports and requests via phone, ticketing system, or e‑mail and perform an initial analysis.
You resolve technical issues using remote troubleshooting (software, accounts, devices, networks).
You categorize, prioritize and process tickets or forward them to downstream teams.
You keep users informed proactively about progress, follow‑up questions and solutions.
You maintain knowledge entries, FAQs and guides, contributing to the continuous improvement of the knowledge base.
You support system monitoring and coordinate deployment of field service teams when required.
You perform on‑site installations, maintenance, repairs and hardware replacements and fully document all activities.

Completed technical or IT‑related degree or an equivalent qualification.
Relevant professional experience in IT support, service desk or technical field service.
Confident use of ticketing and remote support tools as well as common IT systems.
Ability to analyze technical problems in a structured way and communicate solutions clearly.
Strong service orientation, team spirit and a professional manner when dealing with users.
Independent working style, reliability and willingness to undertake occasional on‑site assignments.
Fluent German and English, both written and spoken.

An environment that supports continuous professional development.
Our range of training programs will help you discover a world of opportunities — whether through technical training, mentoring or innovative projects.
Work‑life balance: flexible working arrangements — depending on project assignment and team agreement, you have the option to work flexibly on location and use flexitime at various sites.
Diversity drives inspiration and innovation in our company — work in a diverse and open team that values mutual support and exchange.
Not a 100% match? No problem! Capgemini Engineering supports you with a broad learning offering so you can develop both professionally and personally.

Senior IT Support Specialist

Key skills