About this role

Creation and processing of service and repair tickets in the CRM system (Siroforce)
Communication with customers via tickets, email and phone
Monitoring ticket inboxes and coordinating and assigning them to the responsible service teams within the EMEA region
Preparation of quotes and invoices in the ERP system
Monitoring inventory levels and coordinating orders with suppliers
Maintenance and creation of customer accounts
Close collaboration with internal stakeholders, particularly Virtual Sales and After-Sales teams within EMEA
Support in processing rental, demo, and training devices, including equipment booking in Salesforce
Other tasks as required

Completed commercial/business training or equivalent qualification
Several years of professional experience in customer service, order processing, or similar roles
Confident use of CRM and ERP systems (ideally Salesforce and SAP)
Strong customer focus, team spirit, and enjoyment of working with international stakeholders
Strong communication skills when interacting with diverse audiences
Good organizational skills and a high level of accuracy
Good German and English language skills, both written and spoken

Customer Excellence Specialist

Key skills