About this role

Managing communications strategy to re-engage customers in arrears
Utilising multiple communication channels (email, SMS, push notifications, dialler)
Utilising internal data, external data and models to segment customers into groups and design treatment strategies
Proactively identifying signs of financial difficulty and engaging customers prior to arrears to reduce missed payments
Identifying opportunities to use additional third-party data sources to aid collections strategies
Coordinating with third parties that supply communication channels

7+ years’ experience in commercial, portfolio, or collections management within consumer credit, preferably credit cards.
Strong knowledge of FCA consumer credit regulation, including responsible lending, collections, and debt sale practices.
Strong strategic thinker
Proven expertise in pricing, credit line management, collections strategy, and debt portfolio sales.
Advanced analytical skills, including financial modelling and credit risk assessment is beneficial.
Strong SQL skills
able to self-serve with their own data
Excellent stakeholder management, communication, and negotiation skills.
Experience in fintech or fast-growing financial services preferred.

Collections Strategy Manager

Key skills