Greets and assists members with active listening skills providing accurate information and service to members.
Provides unsurpassed member/potential member service experiences.
Completes member requests via phone, email or any point of member contact through electronic means.
Maintains effective level knowledge of all credit union departmental products/services/processes.

One month to twelve months of similar or related experience.
A high school education or GED.
Excellent communication, listening and telephone skills.
Professional demeanor; extensive technical knowledge with excellent computer/keyboarding skills; 10 key calculators; with a minimum typing speed of 40-45 w.p.m.
High ability to multi-task and make decisions with minimum information, possesses the ability to effectively work in multiple systems simultaneously.
Has knowledge in using computer search engines and in-depth knowledge of major consumer browsers to effectively identify potential issues impacting electronic services.
An effective level Member Service Specialist will be self-sufficient and perform their role with minimal supervision and oversight.

MCC Service Specialist

Key skills