Operations Manager

Role Overview

• Design, lead or co-lead operations, systems, platforms and IT training for BLMP staff
• Manage and enforce authentication protocols, password policies, and role-based access rights to ensure data confidentiality
• Design, publish, and maintain org-wide security policies, compliance standards, and disaster recovery procedures
• Train staff on cybersecurity best practices, data handling, and how to prevent social engineering and phishing attacks
• Manage, assess and improve staff-wide operational system safety and security protocols, processes and practices
• Serve as the primary point person for all BLMP staff, consultant and members IT systems and project management inquiries, troubleshooting and ongoing support
• Manage and improve all BLMP internal platforms (e.g. Asana, Box, Google Workspace, Slack, LastPass, Office Suite, MFA, and other collaboration tools) while maintaining a strong discernment for the safety and security of all workflow within staff, consultants and membership
• Collaborate and coordinate closely with outsourced IT partners, fiscal sponsor and FinOps team to resolve issues, maintain systems and networks and plan process improvements
• Assess and address shifting and differential operational needs of diverse staff through different locations, time zones, and multiple languages
• Assess and design operations process, technologies and interfaces for maximal disability and language justice access
• Develop, document and regularly update standard operation procedures to support consistency and clarity across workflows
• Develop and maintain a centralized, accessible knowledge base for staff reference
• Serve as point person for operations based onboarding and offboarding processes, including systems access, documentation, equipment and supplies
• Serve as point person for outsourced IT partner, Parachute Design and maintain streamlined onboarding workflows that set new staff up for success
• Ensure timely and secure offboarding processes, including account deactivation and knowledge transfer
• Continuously improve onboarding/offboarding systems to enhance staff experience operational efficiency
• Manage virtual and in-person technological system preparation, execution and maintenance, including troubleshooting support for internal meetings, retreats and events
• Identify operations gaps and emerging needs; research solutions and present recommendations
• Manage cross-functional projects to improve organizational effectiveness, infrastructure and culture
• Participation in organizational development activities, such as professional development, staff retreats, etc
• Intentional work on personal and collaborative team sustainability and capacity awareness/management

Requirements

• Minimum 4-6 years of experience in similar positions
• Experience with supervision
• Progressive movement operations experience preferred
• Experience with safety and security, language justice, and disability justice work, especially related to operations system
• Strong attention to detail and project management skills
• Proficiency with Microsoft Office, Google Suite, Slack, Asana, Zoom, LastPass and Box or comparable systems and tools
• Strong collaborator and solution oriented with the ability to manage multiple interdepartmental projects and tasks
• Demonstrate high level initiative in ensuring project goals are met and in line with organizational mission
• Skilled at prioritizing, analytical thinking, problem-solving and able to employ these in making sound recommendations
• Adept at building and managing relationships with staff, consultants, members, coalition members, and community partners
• Excellent communicator, both written and verbal
• Experience working in deadline-driven environments, and proven ability to meet deadlines
• Demonstrated ability to work as part of a team and with people from a variety of different racial, ethnic, socioeconomic, educational, religious, sexual, gender, and generational backgrounds.

Tech Stack

• Cyber Security

Benefits

• comprehensive health (medical, dental, vision, and FSA)
• matched retirement savings
• three weeks’ vacation
• sick and family leave
• sabbatical program