Key skills
CRMLeadershipCommunicationCollaborationAccount Management
About this role
Role Overview
- Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks
- Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager
- Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines
- Maintain accurate records of player interactions, offers, and portfolio actions
- Deliver proactive, timely communication with VIP players to support engagement and retention
- Assist with onboarding new VIP players and ensuring a smooth early-stage experience
- Support reactivation and retention initiatives designed by senior VIP leadership
- Contribute observations on player preferences, behaviour, and feedback
- Surface insights on player behaviour, preferences, and engagement patterns
- Build understanding of player value, incentives, and lifecycle dynamics
- Contribute to discussions around player treatment and optimisation
- Support VIP-related initiatives across CRM, social, and partnerships
- Assist in executing VIP benefits, promotions, and experiences
- Engage with community touchpoints where relevant
Requirements
- 1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar)
- Experience in customer support within gaming or iGaming
- Strong interest in VIP management, player engagement, and retention
- Ability to interpret player behaviour and identify engagement opportunities
- Clear communication skills and strong attention to detail
- Ability to operate in a fast-paced, always-on environment
- Advantageous Experience Exposure to VIP, CRM, or player lifecycle management
- Familiarity with crypto, gaming, sports, or digital entertainment environments
Benefits
- Competitive service fees with performance-linked upside
- Remote-first, international collaboration model
- Hands-on exposure to high-value portfolio management
- Ongoing guidance and development under senior VIP leadership
- Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow