This is a remote position.
Act as the primary filter for our founders, managing their calendars.
Handle high-volume customer feedback, coordinating speaking engagements, and maintaining relationships with strategic partners.
Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues.
Monitor and respond to user feedback submitted through our platform’s feedback button and direct email channels.
Analyze feedback data to create weekly/monthly reports for the tech and product teams.
Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts.
Handle general inquiries regarding speaking engagements, event participation, and business partnerships.
Conduct research on new projects, potential collaborations, and market opportunities.
Arrange travel itineraries and handle logistical details for founder trips.
Draft, edit, and organize various business documents, ensuring accuracy and professionalism.

Native or fluent proficiency in both English and Arabic (written and spoken) is required.
Highly comfortable with modern productivity tools (Proton Mail, Stripe dashboard, Notion/Slack, etc.).
Ability to synthesize large amounts of user feedback into actionable insights and clear reports for engineering teams.
Excellent written communication skills; ability to represent the brand professionally in all customer and partner interactions.
Strong multitasking abilities with meticulous attention to detail.
Previous experience in customer success, operations, or executive assistance preferred.
Experience in the AI/SaaS sector is a bonus.

Operations – Partner Success Coordinator

Key skills