Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value.
Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits.
Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage.
Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives.
Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting.
Present platform capabilities and create new content; provide training to customers for ongoing proficiency.

BS or equivalent experience: Computer Science or Computer Engineering
Certified or equivalent experience in Cloud technology (AWS, Azure, or Google Cloud Platform)
Cloud-Native Foundation: technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE)
Familiarity is desirable with at least one programming language (Java, PHP, Ruby, Node.js, Python or SQL scripting for initial integration support and optimization)
At least 1 year of experience in a customer-facing role within SaaS or tech sectors
Skilled in communicating technical concepts clearly and building strong relationships
A proactive attitude toward problem-solving and customer success
Excellent analytical and problem solving skills
Experience with AI Tools; Experience in prompt engineering/natural language processing ("vibe coding") to efficiently retrieve information or develop solutions
Strong written communication skills.

Associate Technical Success Manager

Key skills