About this role

Handling technical support inquiries from customers regarding our product orcharhino
Assisting customers with all questions related to orcharhino
Analyzing and reliably resolving technical issues
Ensuring that no request goes unanswered
Maintaining orcharhino quality assurance systems
Ensuring the stability and functionality of the application infrastructure in the data centers

Technical vocational qualification or experienced career changer
Good knowledge of Linux server systems, their common applications, and networking topics
Work experience in the IT industry with strong technical expertise
Experience with community-based or vendor-specific Linux-based automation and deployment tools is an advantage
Good spoken and written German and English

Onboarding: thorough and personalized onboarding
Professional development: varied tasks plus internal and external training and development opportunities
Work-life balance: flexible working hours
Employee benefits: fitness offers, company bike (JobRad), fresh fruit, contribution to a pension plan, free parking, and proximity to the subway
Company culture: friendly, open, and motivated team with flat hierarchies and short decision-making paths, where personal ideas and participation are encouraged
Awarded employer: "Great Place to Work"

Support and Operations Engineer – m/f/d

Key skills