Key skills
Decision Making
About this role
Role Overview
- Analyze and mitigate risk for online and telephone banking suspicious transactions alerts
- Use analytical techniques to break apart complex, evolving fraudulent activities and trends
- Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
- Accurately prepare required documentation for online investigations
- Take ownership, accountability for the resolution of escalated online fraud concerns
- Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transaction/activity
Requirements
- Previous fraud experience
- Professional and courteous phone manner
- Strong decision making skills
- Strong keyboarding skills
- Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays
- Bilingualism (English and French) is nice to have
Benefits
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to take on progressively greater accountabilities