About this role
Role Overview
- Act as a central point of contact and relationship manager to the Front Office and internal business partners as it pertains to Operations matters.
- Point of escalation for service quality and problem resolution, operational inquiries, and issues / opportunities management.
- Liaise with the various operations’ processing centres-of-excellence to research and investigate inquiries and issues, resolve concerns and champion business and other internal partner requests to ensure a seamless operations service experience.
- Champions service quality awareness and continuous improvement of all Operational matters for our partners
- Subject Matter Expert for service escalation and problem resolution.
- Uses extensive procedural knowledge and technical expertise of group functions for resolution, understanding full impact of the end-to-end process of Canadian Operations
- Researches inquiries, issues and concerns to obtain status updates, answers and solutions providing seamless service to our business and internal partners.
Requirements
- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of job-related experience
- 1+ year prior securities, banking, technology and/or job specific related industry experience
- Exceptional relationship management and analytical skills
- Ability to communicate and partner effectively with Front Office professionals (Investment Counsellors, Portfolio Managers, etc.) to research and resolve operations’ related matters.
- Comfortable with working independently and adhering to committed deliverables in a fast-paced, dynamic work environment.
- Ability to present information and data in a structured manner to stakeholders of varying seniority levels across the organization.
Benefits
- A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
- Leaders who support your development
- A dynamic, collaborative, and high-performing team
- Work-life integration
- Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement