Temporary Call Center Universal Agent

Role Overview

• Assist in identifying and resolving customers' issues via Phone, Email, and/or chat
• Demonstrate strong customer service and sales skills to optimize each customer interaction
• Alert management of issues or concerns that require escalation
• Resolve customer complaints and concerns to the satisfaction of the customer
• Use technology tools as directed and within established guidelines
• Participate in individual and team training sessions to stay current with knowledge and best practices
• Educate customers on Carter’s and OshKosh products

Requirements

• 6+ months of customer service experience
• Ability to communicate effectively in both written and verbal communication
• Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
• Call center, Retail, and/or E-commerce experience is a plus
• Technical aptitude is a plus, but not required

Benefits

• Equipment including laptop, mouse, headset, and extra monitor are provided!
• 30% employee discount plus additional perks and discount programs