Customer Care Specialist II

Role Overview

• Field a high volume of inbound calls
• Provide excellent customer service for all Inbound and outbound calls
• Timely and accurate documentation and notation in all systems regarding each customer contact
• Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs
• Assign service requests to the respective market for Dispatching
• Coordinating towing of customer units when necessary
• Scheduling outside vendors when an emergency breakdown is called in
• Continuously develop and improve company capabilities in the area of Dispatching
• Be professional and establish positive customer rapport, encouraging repeat business
• Additional duties and special projects as assigned

Requirements

• Associate degree or high school diploma and two (2) years of equivalent experience
• 2+ years’ experience in a call center environment
• Knowledge of Microsoft Office Suite
• Ability to work independently and collaboratively within a team environment
• Able to multi-task and meet tight deadlines
• Excellent problem-solving skills
• Must hold a valid driver’s license
• Highly organized with exceptional follow-through abilities

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
• seven paid holidays throughout the calendar year
• bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)