Manager, Managed Service

Role Overview

• Responsible for the ongoing management and operation of a critical managed services platform
• Directly leading a team of Project Managers and Business Analysts
• Overseeing activities of developers and testers to ensure effective planning and execution of platform initiatives
• Planning, managing, and overseeing activities for compliance with regulatory and contractual requirements
• Managing project initiation activities, including identifying client requirements and business objectives
• Ensuring all platform changes and releases align with operational standards
• Developing and maintaining delivery and resource plans for platform management activities
• Collaborating with cross-functional teams to support effective operation and evolution of the platform
• Building and maintaining strong client relationships through regular engagement
• Leading change management activities associated with platform releases
• Supporting recruitment, development, coaching, and performance management of Project Managers and Business Analysts
• Acting as the primary liaison between technical and non-technical teams
• Coordinating activities and resources across multiple technical and business teams
• Managing delivery risks, issues, dependencies, and project progress
• Managing third-party vendors and subcontractors
• Overseeing platform customisation and integration with FIS and third-party solutions
• Delivering informative and decision-focused presentations to stakeholders
• Identifying process gaps and driving continuous improvement initiatives

Requirements

• Extensive experience in Project Management, Programme Management, and/or Release Management
• Proven experience within the FinTech industry, particularly in payments
• Significant leadership experience, including people management and team development
• Strong knowledge of merchant acquiring, payment switching, and clearing
• Exceptional stakeholder management and relationship-building skills
• Comprehensive knowledge of project management methodologies, standards, processes, and governance frameworks
• Experience managing projects across a variety of delivery methodologies and lifecycles, including Agile, Waterfall, traditional phased delivery, rapid delivery, and conversion programmes
• Knowledge of industry standards relevant to card payments, including AS2805, ISO8583, and related standards
• Strong understanding of the financial services sector and payments ecosystem
• Advanced proficiency with project and programme management tools
• Demonstrated experience managing project budgets, resource plans, and delivery schedules
• Strong negotiation and influencing skills
• Excellent analytical, problem-solving, conflict resolution, and time management skills
• Outstanding written and verbal communication skills
• Ability to engage confidently and effectively with executive-level client stakeholders

Tech Stack

• Switching

Benefits

• Flexible, hybrid working conditions
• Genuine opportunities to learn and grow with a Fortune 500 global Fintech
• Competitive salary and benefits including medical and personal insurances and employee share scheme