Lead Performance Architect

Role Overview

• Conduct performance, task, and learner needs analyses to understand business challenges, performance gaps, audience needs, and desired outcomes.
• Identify root causes of performance issues, including gaps related to knowledge, skill, process, tools, environment, expectations, incentives, or communication.
• Determine when training is the appropriate solution and when non-training interventions may better address the business need.
• Recommend performance-based solutions aligned to business priorities, desired outcomes, success measures, risks, assumptions, and dependencies.
• Partner with Learning Business Partners, instructional designers, subject matter experts, and business leaders to scope initiatives and shape practical recommendations.
• Create clear documentation, summaries, and recommendations that support stakeholder decisions and solution design.
• Support evaluation planning by defining success measures and helping assess solution effectiveness and business impact.

Requirements

• bachelor’s degree or equivalent combination of education and experience in learning and development, organizational development, business, human resources, instructional design, performance improvement, or a related field.
• Experience in performance consulting, needs assessment, root cause analysis, learning strategy, organizational development, performance improvement, or a related learning and development function.
• Demonstrated ability to analyze business or performance challenges and recommend practical, measurable solutions.
• Experience facilitating discovery conversations, asking effective questions, synthesizing findings, and influencing stakeholders.
• Experience documenting findings, recommendations, requirements, success measures, assumptions, risks, and dependencies in a clear and concise format.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone