IT Program Administrator – Cloud, Atlassian Administrator

Role Overview

• Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level.
• Write and maintain scripts (Python and/or Groovy/ScriptRunner) and advanced Jira Automation rules to support platform workflows.
• Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy ScriptRunner capabilities are assessed and transitioned.
• Partner closely with development teams and leadership to support active products and ensure adherence to standards.
• Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste.
• Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies.
• Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT.
• Ensure users have access to the training they need on Program Office tools — facilitating and coordinating training resources, not necessarily delivering it directly.
• Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs.
• Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gaps.
• Document processes and procedures in an organized, user-friendly format.
• Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience
• 2+ years of Jira and Confluence administration experience at a system health
• Demonstrated experience with Atlassian Cloud (not exclusively data center)
• Scripting experience: Python and/or Groovy (ScriptRunner); willingness to learn Forge
• Ability to read and write advanced Jira Automation rules
• Experience with SSO and identity integration (SAML, SCIM, Okta, Azure AD, or equivalent)
• Experience designing and implementing workflows, dashboards, and Kanban or Scrum boards
• Familiarity with the full software development lifecycle (SDLC), including Agile or other iterative methodologies
• Hands-on experience with AI tools used in a professional setting, with a genuine willingness to deepen that fluency.
• Proven experience collaborating across multiple functional areas to achieve shared business objectives
• Experience working in a team-based, collaborative environment
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to create and interpret analytical reports and performance metrics.

Tech Stack

• Azure
• Cloud
• Groovy
• Python
• SDLC

Benefits

• medical, dental, vision, HSA and FSA
• generous earned time off
• 401K/student loan repayment
• life insurance & AD&D insurance
• employee assistance program
• employee stock purchase program
• tuition reimbursement
• performance-based incentive pay
• short
• and long-term disability
• robust wellness program