Key skills
Communication
About this role
Role Overview
- Serve as the primary point of contact for Zelis clients for their assigned book of business
- Manage a strategic book of business comprised of vertically aligned clients
- Drive growth for Zelis by achieving annual revenue targets
- Ensure client retention and foster growth with additional products and services
- Develop and maintain critical internal and external relationships
- Maximize the breadth and depth of relationships by understanding client business strategies, needs, and challenges
- Manage and oversee revenue targets, including budgets, forecasts, and product utilization review
- Responsible for client renewals and retention
- Conduct and lead all client business reviews and account plans
- Ensure industry leading quality service delivery and client satisfaction
Requirements
- Bachelor's degree in business or health care administration or related field
- 10+ years in client management role
- Extremely knowledgeable in the Payer and TPA space
- Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
- Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
- Excellent written and verbal communication skills
- Excellent presentation, public speaking, and meeting management capabilities
- Ability to tailor messages to audiences
- Deep Understanding of the Client’s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges
- Successfully build strategic account plans to fully understand client’s pain and business drivers
- Develop Trusting Relationships: Cultivates deep relationships with clients and team
- Executive Communicator: Proactively communicates
- Problem Solver: The ability to offer and communicate compelling solutions to client challenges
- Industry Knowledge: Keeping an ear to the ground in terms of market intelligence and relevant industry news
- Financial Acumen: Strong financial acumen and ability to interpret client financials
- Commission-driven and motivated to achieve growth targets
- Innovative Thinking: Brings creative insight to client’s businesses to help them deliver a competitive advantage
- Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape
- Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage