Helpdesk Support Technician

Role Overview

• Provides support to end users for computer, application, system, device, access and hardware issues.
• Utilizes technical experience and customer service skill to assist end users to resolve incidents and fulfil requests remotely and escalate as needed.
• Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems.
• Monitors the problem using applicable systems and tools.
• Performs root cause analysis, develops checklists for typical problems and recommends procedures and controls for problem prevention.

Requirements

• 2-3 years of IT Help Desk Support experience
• Effective verbal and written communication skills
• Effective problem-solving skills, multi-tasking, and time management skills
• Proficient in use of Microsoft Office products
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

• Work-Life Balance
• Generous PTO package
• Health benefits effective day 1
• 401K
• Excellent company match starting after first full year of employment.
• Well-being program
• Paid Volunteer Time Off