Senior Director, Applications/Product Delivery – Epic

Role Overview

• Lead delivery and lifecycle management of Epic applications, including clinical, revenue cycle, and patient engagement modules
• Oversee coordinated execution through a PMO to ensure consistent delivery standards, governance, and prioritization
• Ensure alignment of Epic roadmaps and enhancements with enterprise strategic initiatives, regulatory requirements, and clinical transformation goals
• Own day-to-day operations of Epic platforms, ensuring high availability, system performance, and reliability across all supported domains
• Establish and manage service level objectives, incident management processes, and escalation paths
• Drive operational efficiency and continuous improvement across support, maintenance, and enhancement activities
• Provide leadership and oversight for the Epic1 Program/Project Management Office
• Standardize delivery methodologies, tools, and reporting, with BJC and WashU IT PMOs, for all Epic-related initiatives
• Ensure strong program governance, risk management, and executive-level reporting on delivery performance
• Oversee Epic User Security, including provisioning, role-based access controls, auditing, and compliance monitoring
• Ensure adherence to HIPAA and organizational security policies through appropriate access governance and controls
• Lead enterprise testing strategy for Epic, including unit, integrated, regression, and user acceptance testing
• Oversee release management processes, ensuring coordinated, low-risk promotion of changes into production
• Oversee Epic Bridges interfaces and integration services supporting interoperability across clinical, financial, and third-party systems
• Drive improvements in integration architecture, monitoring, and support processes to enable a connected ecosystem
• Lead and develop a multidisciplinary team across application delivery, PMO, security, testing, and integration functions
• Foster a high-performing culture focused on ownership, collaboration, and innovation
• Partner with clinical and technology leadership, operations, and business stakeholders to ensure technology capabilities meet evolving needs
• Manage relationships with Epic and third-party vendors, ensuring performance against contractual and service expectations
• Define and track KPIs related to system performance, delivery effectiveness, user satisfaction, and operational efficiency

Requirements

• Bachelor's degree
• No specific certification/professional license is required
• Management/Supervisory (5 Years)
• Progressively Responsible Professional Work Directing, Leading And/Or Managing Computer And Information Systems (10 Years)
• Skills: Electronic Medical Record (EMR) Systems
• A driver's license is not required for this position.

Benefits

• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child
• Family care resources available for childcare needs
• WashU covers cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.