Key skills
Collaboration
About this role
Role Overview
- answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment
- hold engaging conversations with patients
- anticipate questions and actively share information in patient friendly language
- build a positive rapport and handle problematic interactions
- takes a global approach in resolving problems and actively looks for improvement opportunities for our patients
- provide one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns
- performs all accounts receivable functions including cash collection and resolution of accounts
- communicate and assist with financial assistance programs
- works in conjunction with other areas to ensure coordinated activities and patient satisfaction
- educates patients on billing, insurance and regulatory issues of all complexity levels
Requirements
- High School Diploma or Equivalent (GED)
- (Required)
- Minimum of 1 year-Related work experience (Required)
- Minimum of 1 year-Customer Service (Preferred)
Benefits
- healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
- atmosphere of collaboration, cooperation and collegiality